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Frequently Asked Questions
What is your minimum order quantity (MOQ)?
For high-value products, our minimum order quantity starts from 1 kilogram. For other lower-priced products, the minimum order quantity typically ranges from 1 kilogram to 25 kilograms.
Do you offer discounts for bulk orders?
Yes, we offer competitive pricing and better discounts for larger quantities.
How can I confirm product quality before ordering?
You can request free samples; you only need to cover the shipping cost or arrange a courier for pickup. Alternatively, provide us with your specific requirements, and we will produce samples accordingly.
What are the payment and ordering procedures?
You can send a purchase order or a simple confirmation via email. We will provide a pro forma invoice with bank details for your payment confirmation.
How do you handle quality-related complaints?
Our strict quality control aims for zero issues. If a quality problem arises due to our fault, we will replace the goods at no charge or provide a refund for your loss.
What is the shelf life and storage requirement?
The product has a shelf life of 24 months. It should be stored in a dry and sealed place to maintain its stability and quality.