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Frequently Asked Questions
What is your minimum order quantity (MOQ)?
For high-value products, our minimum order quantity starts from 1 kilogram. For other lower-priced products, the MOQ typically ranges from 1 kilogram to 25 kilograms.
Do you offer discounts for bulk orders?
Yes, we provide competitive pricing and offer better rates for larger quantities.
How can I confirm the product quality before placing an order?
You can request free samples; you only need to cover the shipping cost. Alternatively, you can provide your specific requirements, and we will produce samples accordingly.
How do I start an order or make a payment?
You can send a purchase order or a simple confirmation via email. We will provide a pro forma invoice with our bank details for your payment confirmation.
How do you handle quality complaints?
We maintain strict quality control to minimize issues. If a quality problem occurs due to our fault, we will replace the goods at no charge or refund your loss.
What are the standard packaging options?
The product is generally available in 25kg/Bag or 25kg/Drum, utilizing aluminum foil bags with PE inner bags for optimal protection.