Frequently Asked Questions
What is your minimum order quantity (MOQ)?
For high-value products, our minimum order quantity starts from 1 kilogram. For other lower-priced products, the MOQ ranges from 1 kilogram to 25 kilograms.
Do you offer discounts for bulk orders?
Yes, we provide more competitive pricing for larger quantities. Please contact us with your specific volume requirements.
How can I confirm product quality before ordering?
You can receive free samples of the products; you only need to cover the shipping cost. Alternatively, you can send us your specific requirements, and we will produce samples based on your needs.
How do I start an order or make a payment?
You can start by sending a purchase order or a simple email confirmation. We will then provide a pro forma invoice with bank details for your payment processing.
How do you handle quality complaints?
Our quality control reduces issues to nearly zero. If a verified quality issue arises due to our fault, we will replace the goods at no charge or refund your loss.
What is the shelf life and storage requirement?
Vitamin B12 has a shelf life of 24 months. It should be stored in a dry, sealed place to maintain its stability and 99% active substance content.